Our Commitment to Player Safety
5gbd treats responsible gaming as a core part of how the platform operates, not a footnote in the terms. Every account comes with access to limit-setting tools from day one. Our support team monitors unusual betting patterns and can reach out proactively if something looks off.
Gaming should be a leisure activity you choose to do with money you can afford to spend. If the fun stops, that is a signal to pause. The tools on this page help you act on that signal quickly, without needing to contact anyone first.
Warning Signs of Problem Gambling
Problem gambling develops gradually. These signs are worth taking seriously:
- Spending more than you planned, or chasing losses to "break even"
- Borrowing money or using bill payments to fund gaming sessions
- Feeling anxious, irritable, or restless when you are not playing
- Hiding your gaming activity from family or friends
- Skipping work, meals, or sleep because of gaming sessions
- Thinking about gambling frequently during everyday activities
If two or more of these apply to you right now, please use the self-exclusion tool described below or contact our support team directly.
Quick Self-Assessment
Answer these four questions honestly. There are no right answers — the goal is to give you a clearer picture of your own habits.
| # | Question | If the answer is "Yes" |
|---|---|---|
| 1 | Have you ever deposited more in a single day than you intended? | Set a daily deposit limit in Account Settings. |
| 2 | Have you ever played for longer than one hour without noticing? | Use the session time reminder — it alerts you after a set period. |
| 3 | Have you ever felt the need to win back money you lost that day? | Take a cooling-off break of at least 24 hours. |
| 4 | Has gaming caused tension with someone close to you? | Consider a longer self-exclusion period or external counselling. |
Tools Available on 5gbd
All of the following tools are available directly from your account dashboard. No approval period is required to activate a restriction — it takes effect immediately upon confirmation.
| Tool | What It Does | How to Activate |
|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month. Increases require a 7-day cooling period; decreases take effect immediately. | Account → Safety → Deposit Limits |
| Session Time Reminder | Sends an on-screen notification after your chosen session length (30 min, 1 hr, or 2 hr). | Account → Safety → Session Reminder |
| Cooling-Off Break | Temporarily suspends your ability to place bets for 24 hours, 48 hours, 7 days, or 30 days. You can still withdraw funds during a break. | Account → Safety → Take a Break |
| Reality Check | Shows a summary of your net win/loss for the current session, so you always know exactly where you stand. | Account → Safety → Reality Check |
| Self-Exclusion | Closes your account for 6 months or permanently. All marketing communications stop immediately. See the section below for the full process. | Account → Safety → Self-Exclude, or contact support |
How Limits Work
Deposit limits are the most effective single tool for most players. Here is exactly how they behave on 5gbd:
- Setting a limit: Enter the amount and the period (daily, weekly, monthly). The limit activates the moment you save it.
- Lowering a limit: The new, lower limit takes effect immediately. The system will not let you override it during that period.
- Raising a limit: The increase only takes effect after a mandatory 7-day waiting period. This gives you time to reconsider.
- Exceeding the limit: The deposit form blocks the transaction. You cannot work around it by using a different payment method.
Self-Exclusion Process
Self-exclusion is the strongest tool on the platform. Once active, your account is fully suspended — you cannot log in, deposit, or place bets. Here is how the process works step by step:
-
Log in and open Account Safety
Go to Account → Safety → Self-Exclude. You will see options for 6 months or permanent exclusion.
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Choose the exclusion period
Select 6 months if you want the option to return later. Select permanent if you want a final, irreversible closure.
-
Confirm your identity
Enter your account password and tick the confirmation box. This step prevents accidental exclusion.
-
Receive confirmation by email
You will get an email to [email protected] within a few minutes. The exclusion is active the moment you submit — not when the email arrives.
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Withdraw any remaining balance
Your wallet balance is not forfeited. Contact support at [email protected] to arrange a final withdrawal to your bKash or Nagad account. Normal KYC rules apply.
Keeping Minors Away from 5gbd
5gbd is strictly for players aged 18 and above. We do not accept registrations from anyone under 18, and accounts found to belong to minors are closed immediately with any balance returned to the deposit source.
If you share a device with younger family members
Log out of 5gbd after every session. Do not save your password in the browser on a shared device. Consider setting up a separate user profile on your phone or tablet so your gaming history and login credentials stay private.
Parental control software
Third-party tools can help block access to gaming sites. If you need a recommendation, contact our support team and we will suggest options that work on Android and common browsers used in Bangladesh.
Getting Help and Support
If you are concerned about your own gambling or someone else's, reach out through any of these channels:
5gbd Live Chat
Available 24 hours a day, 7 days a week. Start a chat directly from the platform. Our team can activate cooling-off breaks and self-exclusion without you needing to navigate the settings yourself.
Email Support
Write to [email protected] from the email address linked to your 5gbd account. For responsible gaming requests, write "Responsible Gaming" in the subject line so the message is routed to the right team immediately.
External Counselling
If you need to talk to someone outside of 5gbd, we encourage you to reach out to a licensed counsellor or mental health professional in Bangladesh. 5gbd support staff can share contact information for local services on request.
Common Questions
01 Can I undo a self-exclusion before the 6 months are up?
No. Once a self-exclusion is active, it cannot be reversed early. This is intentional — the purpose of the tool is to protect you from impulsive decisions. If you chose the 6-month option, your account becomes eligible for reactivation only after the full period has passed, and even then you must contact support to request it.
02 Does a cooling-off break affect my bonus balance?
During a cooling-off break you cannot place bets, so bonus wagering progress is paused. Any active bonus does not expire while your break is active. The timer on the bonus resumes when the break ends and you log back in.
03 How quickly does a deposit limit take effect?
Immediately. The moment you save a new or reduced deposit limit, the system enforces it. There is no pending period for restrictions — only for increases, which require a 7-day wait to take effect.
04 Will 5gbd send me promotional emails during a self-exclusion?
No. All marketing emails, bonus notifications, and promotional SMS messages are stopped the moment a self-exclusion is confirmed. If you receive any marketing communication after self-excluding, report it to [email protected] straight away so we can investigate.
05 Is there a way to limit specific game types rather than my whole account?
Currently, game-category limits are not available as a self-service tool. You can apply deposit and session limits to your whole account. If you need to restrict access to a particular game type, contact our live chat team and they can review what options are available for your situation.
06 My family member has a 5gbd account and I am worried about them. What can I do?
You cannot directly close someone else's account, but you can contact our support team to flag a concern. We treat these reports seriously. We may ask the account holder to complete a responsible gaming check before continuing to play. For urgent situations, email [email protected] with as much detail as you are comfortable sharing.
If you are comfortable with your limits and want to explore the platform, go back to the 5gbd homepage or create an account — you can set your first deposit limit during registration.