5gbd Privacy Policy

Who We Are

5gbd operates the online gaming platform at 5gbd.live, serving players in Bangladesh. When you create an account, make a deposit, or simply browse the site, 5gbd acts as the data controller for the personal information you provide.

This Privacy Policy explains in plain English what information 5gbd collects, the specific reasons it is processed, who it may be shared with, and what choices you have. Reading this document takes about five minutes; please do so before registering.

Information We Collect

5gbd only collects data that is directly needed to run a secure, fair gaming service. The table below lists each data category and when it is gathered.

We do not ask for your physical address unless it is required to resolve a specific dispute. We do not collect biometric data.

Why We Process Your Data

Every piece of information 5gbd holds has a documented purpose. We process personal data for the following reasons:

• Contract fulfilment — running your account, processing deposits and withdrawals, crediting bonuses, and providing 24/7 live chat support.
• Legal obligation — verifying your age (18+) and identity through KYC documents before releasing funds, as required under our operating conditions.
• Fraud & security — detecting suspicious login attempts, duplicate accounts, and irregular betting patterns that could indicate money laundering or bonus abuse.
• Responsible gaming — monitoring play patterns so we can alert players who may be showing signs of problem gambling, and enforcing self-exclusion requests.
• Service improvement — understanding which games and features players use most, so we can improve the 5gbd platform experience.
• Marketing (optional) — sending reload bonus alerts, cricket and football match promotions, or cashback reminders only if you have opted in. You can unsubscribe at any time by emailing [email protected].

We do not sell your data to advertisers or unrelated third parties. We do not use your data for automated profiling that produces legal effects without human review.

Payment & bKash/Nagad Data

When you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, 5gbd records the transaction reference number and the mobile wallet number or bank account used. This information is stored to match incoming funds to your account, to process withdrawals back to the same source, and to satisfy anti-money-laundering record-keeping requirements.

Deposits typically arrive in your 5gbd account within 6 minutes; withdrawals are processed within 38 minutes once KYC is complete. During that window, your payment reference is held in an encrypted transaction queue.

Minimum deposit is ৳150 and minimum withdrawal is ৳800. Financial records are kept for a minimum of five years to meet standard compliance requirements.

How 5gbd Uses Cookies

Cookies are small text files stored in your browser. The 5gbd website and app use the following types:

We do not use third-party advertising cookies. Analytics data is aggregated and cannot be used to identify you personally.

Sharing with Third Parties

5gbd shares data only with partners who are directly involved in delivering the service:

• Game providers (Evolution, JILI, KA Gaming, FA Chai, Habanero, JDB, Playtech) — receive your anonymised player ID and bet data to calculate game outcomes and RTP.
• Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive only the data required to execute and confirm a transaction.
• KYC service — your identity document scan may be verified by a contracted identity-check provider. That provider is contractually bound to delete your documents after verification.
• Customer support tools — our 24/7 live chat system stores conversation transcripts to allow agents to review past queries and resolve issues faster.

If we receive a lawful request from a Bangladeshi authority, we may disclose account data to the extent required. We will notify you where legally permitted to do so.

How Long We Keep Records

Retention periods depend on the data category and the legal basis for holding it:

• Active account data — kept for as long as your 5gbd account remains open.
• KYC documents — kept for five years after account closure, then securely deleted.
• Financial transaction records — five years from the date of the transaction.
• Support chat logs — two years, unless a dispute is unresolved (retained until resolution plus six months).
• Marketing opt-in records — deleted within 30 days of unsubscribing.
• Device/IP logs — 90 days, used for fraud detection only.

Once a retention period expires, data is permanently deleted or irreversibly anonymised. We do not archive personal data "just in case."

Your Rights as a Player

You have the following rights over data that 5gbd holds about you. To exercise any of them, email [email protected] with the subject line "Data Request — [your right]" and your registered mobile number.

• Access — request a copy of all personal data we hold about you.
• Correction — ask us to correct inaccurate or outdated information (for example, a changed mobile number).
• Deletion — request deletion of your account and personal data, subject to any outstanding financial obligations and legal retention requirements.
• Restriction — ask us to pause processing while a dispute is being reviewed.
• Data portability — receive your account and transaction data in a structured, machine-readable format.
• Objection to marketing — opt out of promotional emails and SMS messages at any time, with no effect on your account access.

We aim to respond to all data requests within 10 working days.

Age Restriction and Under-18 Players

5gbd is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under 18 years of age. During KYC, we verify date of birth against official documents. If we discover that an account was opened by a minor, that account is immediately closed, all funds are returned to the deposit source, and all personal data is deleted within 48 hours.

If you believe a minor has registered on 5gbd, please contact us immediately at [email protected].

Keeping Your 5gbd Account Secure

5gbd uses SSL/TLS encryption for all data transmitted between your device and our servers. Passwords are hashed using industry-standard algorithms and are never stored in plain text. Financial data is stored in an encrypted, access-controlled environment with strict internal permission levels.

Your own choices also matter. Use a strong, unique password for your 5gbd account. Do not share your login credentials. If you notice a suspicious login from an unfamiliar device, contact support immediately via live chat.

When This Policy Changes

5gbd may update this Privacy Policy from time to time. If a change is material — for example, a new data category or a new third-party partner — we will notify registered players by email or by an in-app notice at least 7 days before the change takes effect.

Continuing to use 5gbd after the effective date of an update means you accept the revised policy. You can always find the current version at 5gbd.live/privacy-policy/. The "Last updated" date at the top of this page reflects the most recent revision.

Questions About This Policy

If you have a question that this policy does not answer, or if you want to exercise a data right, reach the 5gbd privacy team through any of these channels:

• Email: [email protected] — subject line "Privacy Enquiry"
• Live Chat: available 24/7 from the 5gbd website and in-app chat

We will confirm receipt of your message within one working day and aim to resolve all privacy-related enquiries within 10 working days.